MomentideSupport
Write to momentideapp@gmail.com. We usually reply within two working days. It helps to include your iPhone or iPad model, iOS version and what you tapped before the problem.
Need help right now? Momentide can't respond to emergencies. If you are in crisis or thinking about harming yourself, call or text 988 (United States and Canada) or call 911. Elsewhere, call your local emergency number or find a free, confidential helpline at findahelpline.com.
Subscription
How do I restore my purchase on a new device?
Sign in with the same account, then open the Pro screen from Profile and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple Account you used to buy.
How do I cancel?
Open iPhone Settings → your name → Subscriptions → Momentide, then Cancel Subscription. You can also get there from Profile → Manage subscription. Cancel at least 24 hours before the renewal date. You keep Pro until the end of the period you paid for.
How do I get a refund?
App Store payments and refunds are handled by Apple. Request one at reportaproblem.apple.com.
What is free and what needs Pro?
Free: one mantra a day, three ready sessions, unlimited ritual entries with moon phase tags and your last 30 days. Pro adds calendar mantras, AI session picks, AI reflections, experiments, Voice Capsule, ritual recipes, the Moon Cycle Program, all insights and your full history.
Sound sessions
I can't hear the binaural effect.
Binaural beats need headphones, because each ear gets a slightly different tone. Without headphones you hear only the background sound.
The sound stops when I lock the screen.
Sessions are made to keep playing when the screen is locked. If yours stops, check that the ring/silent switch or Focus mode is not muting the app, that another app has not taken over audio, and that you have the latest version. If it still happens, email us with your iOS version.
Breathe with vibration doesn't vibrate.
Check that System Haptics is on in Settings → Sounds & Haptics. Vibration pauses when the screen is locked, so this mode is meant for use with the screen on.
AI, permissions and privacy
What is sent to the AI?
Only after you agree, the text needed for one reply is sent to Anthropic's Claude: for example your chosen words, what you wrote or said (as text) and the moon phase. Your name, email and location are not sent, and audio never is. You can turn AI off in Profile → AI writing. Details are in our Privacy Policy.
How do I turn microphone, calendar, location or notifications on or off?
Open iPhone Settings → Momentide. Every one of these is optional: you can type instead of speaking, and the app works without calendar, location or notifications.
My voice note wasn't turned into text.
Speech recognition depends on your language and iOS settings. Check Settings → Momentide → Speech Recognition. You can always type or edit the text.
Account
I didn't get the password reset email.
Check your spam folder and wait a few minutes. If you signed up with Apple or Google, use that button instead; there is no separate password.
How do I delete my account?
In the app, go to Profile → Delete account. This permanently deletes your account, entries and recordings. It does not cancel an App Store subscription, so cancel that first in Settings → your name → Subscriptions.
Can I get a copy of my data?
Yes. Email momentideapp@gmail.com from the address on your account and we will send you a copy.